Document(s) supporting damage from U.S. These items will help prove the damage to your incoming shipment: All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee. In addition, it is recommended you contact the foreign sender and ask the sender to file an inquiry with the postal administration from where the item was mailed. The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. Receiving Damaged International Shipments Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service. Inquiries are not accepted for ordinary letters sent without Registered Mail service.įirst-Class Package International Service ® Sending International Shipments Get packing tips for your international mail and packages, find out what items are restricted, see weight limits, and more. Online inquiries can only be initiated by the U.S. Go International with USPS International Mailing Services Select from a variety of international services that provide delivery to more than 180 countries. sender.ģ–90 days to submit an inquiry for loss, damaged, or missing contents Online inquiries can only be initiated by the U.S. Priority Mail Express International ® (PMEI) Call 1-80.Ĭustomers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. Filing an International Claim for Lost Mail or Packages Service
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